Wednesday, January 25, 2012

Esurance Facebook Resources

I recently discovered esurance an Allstate company on facebook.  When I went to the their facebook fan page the first thing I noticed was the customer service responses right on their wall.  If you have a question and you ask it on their wall they will answer you in a timely manner.

They also have a link to get a quote right there on their fan page.  Just click on it and fill out the information to get the quote you are looking for.  It's easy to fill the form out and the quote is fast.  If you are shopping for insurance you really should check out esurance.

Here's the wall etiquette right from their facebook fan page.  In case you weren't sure what is okay and what's not.

Welcome to our neighborhood! This is a place for our customers and fans to connect with Esurance and each other.

Our goal is to provide an open, engaging forum for everyone involved. For that reason, we reserve the right to remove posts that:

• Are spam, repetitive or otherwise irrelevant to the conversation

• Advocate for other insurance companies

 • Contain language that contains profanity or is in any way violent, disruptive, harassing, false, misleading, defamatory, abusive, racist, homophobic or sexist

We reserve the right to delete posts for any reason, and if an individual's disruptive behavior persists, to block that user from participating. You can also check out Facebook's Terms of Service for Facebook's take on posting rules and guidelines.

I found this posted on their blog about their facebook fan page, I love this:

Now, I’d like to talk about why we decided to direct people to our Facebook page. Esurance is virtually the only insurance company that allows open and public dialogue on our Facebook page. We use it to address real customer service issues that people may be having and it helps us become a better company. Just in the last week, we helped several Esurance customers that had come to our page find additional discounts on their policies that’ve lowered their rates.
We do get negative comments along with the positive, but we embrace that. As long as people are respectful and contributing to the dialogue, we value all the conversation. We are paying attention when you post on our page. I myself read the page every day.

They also have several amazing videos to watch.   I spent a good half an hour just watching the videos. They are very fun to watch and entertaining.  I have really enjoyed their facebook fan page.  If you have some time to spare and want to check them out just click on videos and then enjoy.  Believe me you will enjoy the videos.

About Esurance
With a wealth of easy-to-use online tools as well as 24/7 expert service, Esurance is making car insurance smarter from quote to claim. Everything we do is done with the goal of saving you time, hassle, hair-tearing-out, and oh yes, money too. Use the Esurance Coverage Counselor® to help you figure out the exact coverage limits you need. File a claim (and send pics of the accident) from your mobile phone. Call anytime — and by that we mean anytime — to talk to a friendly expert about discounts. Do what you need to do, when you need to do it. And do it with ease. That's what Esurance is all about.

More info on Esurance:

Esurance on Facebook

Follow @esurance on Twitter

I wrote this blog post while participating in the SocialMoms and Esurance blogging program for 8,000 My SocialMoms Rewards Points. For more information on how you can participate, click here.